Quick links to Merlin Academy training policies:



Heard and considered fairly and free from prejudice

This policy applies to all staff employed by Merlin Supply Chain Solutions or Sub-Contractors engaged on behalf of or any of its outreach centres, where the qualification is delivered regardless of race, gender, disability, religion, age or sexual orientation, who assess candidates’ work.


If you are dissatisfied with our service bring it to our attention

A complaint is an expression of dissatisfaction concerning Merlin Supply Chain Solutions product or service.  Merlin Supply Chain Solutions take all complaints extremely seriously and all staff are trained and committed to rectify any problem as soon as it is brought to their attention.



Access to learning and vocational achievement

Merlin Supply Chain Solutions embraces the belief that all human beings are equal and different and its culture of promoting equality and valuing diversity is firmly rooted in that conviction


Healthy and safe working environment

The Company is committed to ensuring the health, safety and welfare of its employees, contractors, learners and visitors, as such it will, so far as is reasonably practicable, establish procedures and systems necessary to implement this commitment and to comply with its statutory obligations on health and safety. It is the responsibility of each employee to familiarise themselves and comply with the Company’s procedures and systems on health and safety. The Company will also adhere to the Health and Safety Policies of our landlord, Knights of Old Group limited. Copies of their Policies and published within the Academy


Prevent people of all ages being drawn into radicalised

Merlin Academy recognises its responsibilities under the Counter Terrorism & Security Act 2015 to prevent people of all ages being radicalised or drawn into terrorism. Prevent is about safeguarding people and communities from the threat of terrorism. Prevent is 1 of the 4 elements of CONTEST, the Government’s counter-terrorism strategy. It aims to stop people becoming terrorists or supporting terrorism. The school promotes a multicultural environment where respect for, and tolerance of, other people’s beliefs is required at all times.



To develop a full understanding of the needs of our Clients.

To work in close co-operation with Clients, Suppliers and Sub-contractors to provide the right quality work and service, first time.

Actively to seek Client feedback and to use this as a format for continuous assessment and improvement.

To develop the potential of our employees to ensure all members of staff are capable of undertaking work required in a safe and responsible manner, in accordance with the Company’s Health and Safety policy.



Quality assurance is critical to the success of qualification delivery

The purpose of this procedure is to ensure that the quality expectations of our awarding organisation are met and documents which support the course strand of our business are issued and maintained under controlled conditions. Quality assurance is critical to the success of vocational qualification delivery and this policy forms an important part of our overall Quality Management System


Personal issue for the duration of the apprenticeship

Merlin Supply Chain Solutions Limited will issue Apprentices with Tablet to complete their studies.  This is a personal issue for the duration of the Apprenticeship and on completion of the Apprenticeship, or if the Apprentice leaves the programme early, will return the Tablet to Merlin Supply Chain Solutions in the condition in which it was received.  

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